IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Moving beyond E-signature

How to elevate the digital customer experience

How to elevate the digital customer experience
whitepaper
Smart IQ logo

Nearly three-quarters of organisations have a digital transformation strategy in place or are actively working on one to better serve the digital-native demographic and meet customer expectations for seamless, anytime, anywhere interactions. With so many people working remotely, organisations around the globe accelerated their focus on digitising business processes, including signing agreements and other business-critical forms.

But obtaining signatures is only one piece of a multi-step customer interaction. To truly give customers, citizens, employees, and partners a seamless digital experience, organisations need to think past the signature and consider how to make the end-to-end interaction as fast and frictionless as possible. This involves reimagining information collection and continuing valuable conversations after the signature happens.

Recommended

Four reasons your digital transformation project could fail
digital transformation

Four reasons your digital transformation project could fail

7 Jun 2021

Most Popular

Windows Server admins say latest Patch Tuesday broke authentication policies
Server & storage

Windows Server admins say latest Patch Tuesday broke authentication policies

12 May 2022
Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
IT admin deletes company’s databases and is jailed for seven years
Policy & legislation

IT admin deletes company’s databases and is jailed for seven years

16 May 2022
Tool that scans office software for vulnerabilities finds almost 100 in Word and Acrobat
Security

Tool that scans office software for vulnerabilities finds almost 100 in Word and Acrobat

13 May 2022