TikTok threatens legal action over ban
social media

TikTok threatens legal action over ban

TikTok says it’ll pursue all remedies to ensure it’s treated fairly
7 Aug 2020
Communicating with your customers
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Communicating with your customers

The evolution of conversational AI
7 Aug 2020
From customer experience to enterprise experience
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From customer experience to enterprise experience

Six leading steps to activate your CX North Star
7 Aug 2020
The State of Salesforce 2020
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The State of Salesforce 2020

Your guide to getting the most from Salesforce
7 Aug 2020
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Twitter reveals tags for government and state media accounts
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Twitter reveals tags for government and state media accounts

Twitter will start in select countries and expand over time
7 Aug 2020
Personalisation demystified
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Personalisation demystified

Enchant your customers by going from good to great
7 Aug 2020
Trump signs order against TikTok and WeChat
social media

Trump signs order against TikTok and WeChat

ByteDance says it's considering all options in response to ban, which begins in 45 days
7 Aug 2020
Twitter, Facebook remove Trump posts containing misinformation
social media

Twitter, Facebook remove Trump posts containing misinformation

President Trump falsely claims children are “almost immune” from the coronavirus
6 Aug 2020
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Infermedica raises $10.25 million in Series A funding
communications

Infermedica raises $10.25 million in Series A funding

Funding will be used to enhance platform features and clinical decision support analysis
6 Aug 2020
Trump’s demand for cut of TikTok sale could face legal challenge
social media

Trump’s demand for cut of TikTok sale could face legal challenge

The Fifth Amendment could prevent a potential fee attached to Microsoft’s TikTok acquisition
5 Aug 2020
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How to create 1:1 customer experiences at scale
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How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave
5 Aug 2020
Focus on CX now
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Focus on CX now

5 Rapid-response digital marketing strategies to win and keep customers
5 Aug 2020
What is CRM documentation?
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
4 Aug 2020
WhatsApp counters fake viral messages with new fact-check tool
communications

WhatsApp counters fake viral messages with new fact-check tool

The Google-powered feature lets users search whether a story is legit or fake
4 Aug 2020
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Microsoft pursuing major TikTok acquisition
mergers and acquisitions

Microsoft pursuing major TikTok acquisition

Donald Trump has given the Windows developer 45 days to complete talks with the social media app reportedly valued at $50bn
3 Aug 2020
Twitter attempts to overhaul its security policies after Bitcoin hack
hacking

Twitter attempts to overhaul its security policies after Bitcoin hack

Hackers targeted 130 accounts but ultimately tweeted from 45
31 Jul 2020
Google expands minority support by labeling Black-owned companies
search engine optimization (SEO)

Google expands minority support by labeling Black-owned companies

Gives customers a way to easily find and support Black-owned businesses
30 Jul 2020
ByteDance investors value TikTok at $50 billion in acquisition bid
social media

ByteDance investors value TikTok at $50 billion in acquisition bid

If ByteDance doesn’t reach a deal, it’ll explore divesting TikTok’s U.S. operations
29 Jul 2020
Facebook Messenger now features its own lock
facebook at work

Facebook Messenger now features its own lock

Now you can lend your phone without worry about someone snooping through your Messenger app
22 Jul 2020
Google unveils new G Suite security features
business apps

Google unveils new G Suite security features

Updates provide stronger security features across G Suite’s selection of products
22 Jul 2020
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Microsoft Teams now supports third-party apps
video conferencing

Microsoft Teams now supports third-party apps

Polly, Open Agora, iCIMS, Miro and HireVue are reportedly building apps for the platform
21 Jul 2020
Uber launches contact-tracing service for public health officials
communications

Uber launches contact-tracing service for public health officials

Gives health officials data on drivers and riders who may have come into contact with someone infected with the coronavirus
20 Jul 2020
How do you build a great customer experience?
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How do you build a great customer experience?

For Tesco, a seamless user experience is crucial for its entire digital business and beyond
20 Jul 2020