Apple launches repair program for iPhone 12 audio issues

Component failure of receiver module affects “a very small percentage” of devices

After complaints about sound issues affecting the devices, Apple has launched a new service program for iPhone 12 and iPhone 12 Pro phones.

This marks the first time Apple has set up a service program for the iPhone 12 lineup. The company said impacted devices “may experience sound issues due to a component that might fail on the receiver module.”

Apple added the problem affects “a very small percentage” of iPhone 12 and iPhone 12 Pro devices manufactured between October 2020 and April 2021. The program will be available only for devices that do not “emit sound from the receiver when you make or receive calls.”

The iPhone 12 mini and the iPhone 12 Pro Max aren’t included, and the program will only be available for two years after the unit’s initial retail sale.

According to Apple, either it or an Apple Authorized Service Provider will service affected devices free of charge. 

Apple has announced this fix ahead of the expected launch of a new iPhone lineup. This new iPhone is expected to retain the iPhone12’s design but gain improved camera features.

Related Resource

IT Pro 20/20: The weak link in cyber security

Issue 19 of IT Pro 20/20 looks at the cyber security problem facing small businesses and what this could mean for wider industries

IT Pro 20/20: The weak link in cyber securityDOWNLOAD NOW

The sound issues are the latest in a series of faults with the iPhone 12. In November 2020, Apple announced customers using some “Made for iPhone” hearing devices might experience unexpected sounds, such as loud static, interrupted or intermittent audio, garbled audio. Apple urged affected users to update their phones to iOS 14.2.1 or later.

In the same month, other users noticed their iPhone 12 displays had a greenish tint. According to a post on Apple’s official discussion forum, some users noticed an “ugly glowing” in dark surroundings on any brightness level lower than 90-100%. 

According to MacRumors, documents it obtained from Apple suggested it knew about the display problems but advised technicians to tell users to update their phones as a possible fix. Software updates fixed a similar problem on iPhone 11 models.

Featured Resources

2021 Thales access management index: Global edition

The challenges of trusted access in a cloud-first world

Free download

Transforming higher education for the digital era

The future is yours

Free download

Building a cloud-native, hybrid-multi cloud infrastructure

Get ready for hybrid-multi cloud databases, AI, and machine learning workloads

Free download

The next biggest shopping destination is the cloud

Know why retail businesses must move to the cloud

Free Download

Recommended

Apple reportedly slashes iPhone 13 production due to chip crisis
components

Apple reportedly slashes iPhone 13 production due to chip crisis

13 Oct 2021
Apple expected to unveil MacBook Pro revamp at 18 October event
Laptops

Apple expected to unveil MacBook Pro revamp at 18 October event

13 Oct 2021
Apple iPad (2021) review: The best entry-level iPad
tablets

Apple iPad (2021) review: The best entry-level iPad

12 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Veritas Backup Exec 21.3 review: Covers every angle
backup software

Veritas Backup Exec 21.3 review: Covers every angle

14 Oct 2021