Hackers may have accessed personal data in Ubiquiti Networks breach

The security incident with a third-party cloud provider has forced the firm to ask users to reset passwords

Unknown hacker on a computer in a dark room

Ubiquiti Networks has informed customers that they must reset their passwords after detecting unauthorised access to certain corporate systems hosted by a third-party cloud provider.

Customers are being asked to change their passwords as a precautionary measure since the firm cannot rule out whether or not personal data was exposed, although no evidence of this has been found so far. 

Ubiquiti Networks manufactures networking equipment and IoT devices, including smart doorbells, Wi-Fi equipment and home surveillance hardware. Customers who purchase one of these produces can access forums or support materials by registering to the UI.com website, which also lets them manage devices remotely.

The data in question that may have been compromised includes a users' name, email address, and hashed and salted passwords, as well as postal address and phone number if these were provided. 

“We are not currently aware of evidence of access to any databases that host user data, but we cannot be certain that user data has not been exposed,” the company said in a statement on its forums. “We apologise for, and deeply regret, any inconvenience this may cause you. We take the security of your information very seriously and appreciate your continued trust.”

Although personal information may have been compromised in the suspected attack, its exact nature, the identity of the third-party cloud provider, or any of the timelines involved, haven’t yet been disclosed. There’s also no official confirmation on whether Ubiquiti Networks has contacted law enforcement or data protection authorities, or whether this is the responsibility of the cloud provider that sustained the breach.

It’s not uncommon for an organisation’s customers to be hit by a security incident affecting a third-party cloud provider, and was even the cause behind one of last year’s most significant cyber security horror stories

More than 120 organisations were affected, including UK universities, the Labour Party, Bletchley Park and a donkey sanctuary, after the cloud service provider Blackbaud suffered a ransomware attack. Not only did Blackbaud only inform its customers several months after detecting the attack, but it also revealed it had agreed to pay the ransom.

IT Pro has attempted to contact Ubiquiti Networks but the firm hadn’t responded at the time of publication.

Featured Resources

How to scale your organisation in the cloud

How to overcome common scaling challenges and choose the right scalable cloud service

Download now

The people factor: A critical ingredient for intelligent communications

How to improve communication within your business

Download now

Future of video conferencing

Optimising video conferencing features to achieve business goals

Download now

Improving cyber security for remote working

13 recommendations for security from any location

Download now

Recommended

Monero miners target cloud-native development environments
cryptocurrencies

Monero miners target cloud-native development environments

5 Mar 2021
High-risk email security threats increased by 32% last year
phishing

High-risk email security threats increased by 32% last year

3 Mar 2021
Modern networking for the borderless enterprise
Whitepaper

Modern networking for the borderless enterprise

3 Mar 2021
Malicious ‘dependency confusion’ packages are stealing password files
hacking

Malicious ‘dependency confusion’ packages are stealing password files

2 Mar 2021

Most Popular

Star Alliance passenger data stolen in SITA data breach
data breaches

Star Alliance passenger data stolen in SITA data breach

5 Mar 2021
I went shopping at Amazon’s till-less supermarket so that you don’t have to
automation

I went shopping at Amazon’s till-less supermarket so that you don’t have to

5 Mar 2021
How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

26 Feb 2021